SupportSquad Tech Support Launches Business App at Dreamforce 2010

New Application Targeting Profit Centers on Salesforce.com AppExchange 2, the World's Most-Popular Marketplace for Business Apps

SupportSquad™, a Saveology.com® company, has launched the SupportSquad™ App, a new  cloud computing application to help customers drive revenue. Salesforce.com customers can add SupportSquad™ technical support to their current sales efforts in their call centers to help generate revenue.  Built using Force.com, the enterprise cloud computing platform, SupportSquad™ is immediately available for test drive and deployment on AppExchange 2 at http://www.salesforce.com/appexchange/. The announcement was made today at Dreamforce 2010, the cloud computing event of the year.

“The SupportSquad™ App is a great additional choice for Salesforce Service Cloud customers to drive revenue and to provide extended value,” said Benzion Aboud, CEO of SupportSquad™. “SupportSquad realizes the value of partnering with proven brands and integrating our application with successful existing products to enhance customers existing sales processes.”

The SupportSquad™ App can be easily added to agent call scripts to provide an additional offer as part of an inbound or outbound call. SupportSquad provides 24/7 technical support via telephone or online to troubleshoot and help resolve issues with personal computers, PC-related components, printers, scanners, home and business networks, VPN, DSL, broadband, VoIP, telecommunication products, cameras, webcams, iPods, MP3 players, TiVo, gaming devices and more.
Dreamforce is the industry’s leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud, Service Cloud, Force.com and more. 
To read more, visit SupportSquad App 

Learn How Saveology.com Achieved Increased Agent Productivity at Dreamforce 2010

Sara Santiago Satchel of Saveology.com will be attending Dreamforce as a co-presenter for inContact a provider of on-demand call center software and call center agent optimization tools.  On Wednesday, December 8, 2010, inContact CEO Jarman will speak at the Dreamforce breakout session entitled "Maximize the Value of Every Customer Interaction". Jarman will present with Sara Santiago Satchel, director of Salesforce implementation and development at Saveology.com. Attendees will learn how Saveology.com has achieved a 15 percent increase in agent productivity since implementing Salesforce and inContact nearly two years ago. A direct comparison shopping company, Saveology.com now can accurately gauge marketing ROI and eliminate tracking errors, while ensuring a consistent customer experience. Integration with Salesforce allows this to happen behind the scenes, helping agents increase productivity during each customer interaction. 

Dreamforce is the industry's leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud, Service Cloud, Force.com and more. Over the past 10 years the cloud computing economy has radically changed the way companies operate. Now the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions. 

To view full release visit http://classic.cnbc.com/id/40430341

Saveology.com® CIO Stephen Smith Speaking at Dreamforce 2009 on November 19, 2009

Show Me the Money! Driving Revenue from Your Contact Center

Saveology.com®, a consumer comparison-shopping portal focused on lowering the cost of living for households by providing valuable cost savings on known brands and services, announced today that Stephen Smith, Chief Information Officer at Saveology.com®, is a featured speaker and panelist at the Dreamforce 2009 conference, the premier event for customers and partners of Salesforce.com.

In his solo speaker session entitled "Show Me the Money! Driving Revenue from Your Contact Center," Smith will share Saveology’s journey to the cloud and how they have maximized revenue, speed to market and monetization of every call. Smith’s session at The Dreamforce Global Gathering conference is scheduled for 11:30 a.m. – 12:30 p.m. (PT) on Thursday, November 19, 2009.

Dreamforce is the ultimate CRM and cloud-computing brain trust event that is jam packed with seminars, events, knowledge transfer sessions, guest speakers, Salesforce AppExchange vendors, and much more. This annual event by Salesforce, targets the areas of sales, marketing, alliances, customer service, support, and field operations or some other innovative use of the Force.com platform.


About Saveology.com®
Saveology.com® is a leading comparison shopping destination focused on a vast array of home services including cable, satellite television, Internet, telecommunications, home security and warranties, moving services and various financial products. Our mission, through utilization of the Saveology.com® platform and search engine, is to empower consumers to lower their cost of living by quickly comparing offers and allowing for the seamless purchase and service installation of a broad range of nationally recognized brands. Visit www.Saveology.com to learn more.