Learn How Saveology.com Achieved Increased Agent Productivity at Dreamforce 2010

Sara Santiago Satchel of Saveology.com will be attending Dreamforce as a co-presenter for inContact a provider of on-demand call center software and call center agent optimization tools.  On Wednesday, December 8, 2010, inContact CEO Jarman will speak at the Dreamforce breakout session entitled "Maximize the Value of Every Customer Interaction". Jarman will present with Sara Santiago Satchel, director of Salesforce implementation and development at Saveology.com. Attendees will learn how Saveology.com has achieved a 15 percent increase in agent productivity since implementing Salesforce and inContact nearly two years ago. A direct comparison shopping company, Saveology.com now can accurately gauge marketing ROI and eliminate tracking errors, while ensuring a consistent customer experience. Integration with Salesforce allows this to happen behind the scenes, helping agents increase productivity during each customer interaction. 

Dreamforce is the industry's leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud, Service Cloud, Force.com and more. Over the past 10 years the cloud computing economy has radically changed the way companies operate. Now the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions. 

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Salesforce.com Raises the Stakes for Enterprise Cloud Computing Platforms with New Force.com Visual Process Manager

Force.com now the first cloud computing platform that enables companies to design and deploy business processes inside their apps, without software

Powerful new platform service extends Force.com’s “five times faster” advantage over .NET and other software platforms

Liberates corporate IT to focus on innovation, not infrastructure, with point-and-click process design versus low-level coding

SAN FRANCISCO, January 21, 2010 -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced the availability of Force.com Visual Process Manager, a new capability of the Force.com platform that will help companies rapidly automate any business process. With the Force.com Visual Process Manager , customers can, for the first time, visually design any complex business process with an intuitive, visual design tool, and instantly run it in the cloud.

Companies in a wide variety of industries, including telecommunications, financial services, and manufacturing are looking for faster, easier and less complicated ways to automate their important business processes that connect their customers, employees, and operations. With Force.com Visual Process Manager, organizations can now build business process applications with greater flexibility and automate processes across all departments. Examples include:

• Sales: Call scripting and sales methodology automation

• Service: Customer issue resolution and product returns

• Finance: Billing and collections

• HR: Employee onboarding and performance management

• Legal: Contract management and Sarbanes-Oxley compliance

• Operations: Surveys and supplier management

Quote from Saveology.com®:

Early adopters are impressed with the speed of the VPM. Barry Newman, vice president of IT, Saveology.com said: "The use of Force.com Visual Process Manager furthers Saveology.com's goal of consolidating our technology architecture and moving more of our business processes into the cloud, leveraging the Force.com platform. "We continue to see improvements in productivity and time to market for new offerings and processes."

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