Spot light at a Dreamforce 2010 break out session focusing on "how to drive revenue in the call center". The panelist is speaking about how a company would use the SupportSquad™ App. This service can be easily added to agent call scripts to provide an additional offer as part of an inbound or outbound call. SupportSquad provides 24x7 technical support via telephone or online to troubleshoot and help resolve issues with personal computers, PC-related components, printers, scanners, home and business networks, VPN, DSL, broadband, VoIP, telecommunication products, cameras, webcams, iPods, MP3 players, TiVo, gaming devices and more. Companies can easily install the SupportSquad App via the AppExchange. Simply add the dialogue existing call scripts to help their agents are enabled to drive additional revenue through offering the SupportSquad™ service. Developed using the Force.com platform, the SupportSquad™ App will be available for a test drive and deployment on the AppExchange at http://www.salesforce.com/appexchange/.
To read news on SupportSquad, visit the newsroom.
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