Sara Santiago Satchel of Saveology.com will be attending Dreamforce as a co-presenter for inContact a provider of on-demand call center software and call center agent optimization tools. On Wednesday, December 8, 2010, inContact CEO Jarman will speak at the Dreamforce breakout session entitled "Maximize the Value of Every Customer Interaction". Jarman will present with Sara Santiago Satchel, director of Salesforce implementation and development at Saveology.com. Attendees will learn how Saveology.com has achieved a 15 percent increase in agent productivity since implementing Salesforce and inContact nearly two years ago. A direct comparison shopping company, Saveology.com now can accurately gauge marketing ROI and eliminate tracking errors, while ensuring a consistent customer experience. Integration with Salesforce allows this to happen behind the scenes, helping agents increase productivity during each customer interaction.
Dreamforce is the industry's leading global cloud computing event focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud, Service Cloud, Force.com and more. Over the past 10 years the cloud computing economy has radically changed the way companies operate. Now the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions, seminars and breakout sessions.
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